This Public Contract (offer) is an offer of the Company to conclude a public contract with any interested person on the terms provided below. This Contract (hereinafter – the Agreement) is a public offer in accordance with the applicable law, i.e. it contains all the essential terms of the Contract, which is showing the will of the person making the offer to conclude the Agreement on these terms, with any person who makes the acceptance of the offer in accordance with the terms of this Agreement.
OÜ, hereinafter referred to as the Company, on the one hand, and any
person who has accepted the terms of this offer, hereinafter referred to as the Customer, on the other hand,
hereinafter jointly referred to as the
Parties, and separately the Party, have agreed to conclude this
agreement on the following terms.
The electronic Agreement has the same
legal effect as a written contract signed by the Parties.
The acceptance shall be deemed
complete and unconditional only if the Customer has agreed to all the terms and
conditions of this Agreement and has placed an order.
1. A complaint
about an order may be taken under consideration if it is submitted within
twenty-four (24) hours from the order execution.
Procedure of interaction between the Company and the Customer in case of a
2.1. The client
sends a complaint to firstname.lastname@example.org. Anonymous complaints, with incorrect order
number, containing swearing, as well as offensive language are not taken under
2.2. The Company
notifies the Customer about the receipt of the complaint within 24 hours, after
which it will conduct an internal investigation of the situation within no more
than 10 working days from the complaint receipt. Following the investigation,
the Company will give the Customer a reasoned response to his complaint.
about quality and freshness must necessarily include photos. Photos sent after
one day (24 hours) from the time of the order execution will not be considered.
Photos must be sent to email@example.com.
consideration of a complaint may be suspended due to swearing, lacking of
response from the Customer within 10 days, absence or provision of a photo not
on time (if the photo is needed to investigate the complaint).
Reasons for the goods return.
3.1. Poor quality
goods or absence of every component of the order:
3.1.1.If at the
moment of the order delivery to the Recipient, the flowers were not fresh
(quality policy), the Customer has the right for a replacement of the delivered
flowers composition.* Photos must be attached to the complaint (see clause
2.3), by which it is possible to determine the condition of flowers on the day
of the order receipt.
3.1.2. If any
component, other than flowers, is of poor quality, it will be replaced free of
3.1.3. If any
component of the order is missing, the Company will deliver the missing
component of the order to the Recipient free of charge. This clause does not
apply to the free services of the Company.**
arrangements that have been modified according to the replacement policy, are
deemed to be properly executed and composed according to the declared composition
of the flower arrangement.
3.2. Failure to
fulfill service obligations:
3.2.1. The Company
does not give any guarantees concerning the picture of Recipient with flowers
or gifts at the moment of their delivery. The order is considered to be fulfilled
correctly and completely even if such photo was not taken (or was taken with
poor quality) and if it was specified in the order form by the Customer.
3.2.2. The Company
does not give any guarantees concerning the delivery of SMS and email notifications.
The reasons of non-delivery of SMS can be the following: provider's refusal to
receive SMS, Customer's phone memory full, invalid phone number in the order
form, etc. The reasons for non-delivery of email messages can be the following
ones: Customer's mailbox full, Customer's email address incorrectly specified,
presence of filters that do not let the message delivery, etc.
Procedure for conducting a refund:
processed on the nearest banking day from the date of the decision to refund.
4.2. If the refund
is processed by returning a payment from a debit or credit card (which was made
on the website in automatic mode, using the acquiring systems), the funds will
be credited to the Client's card within 30 days from the moment of the return
4.3. If the
Company has issued a refund under incorrect payment details provided by the
Client, the refund is considered to be made if there are proofs or documents
confirming the return by the Company exactly to the invoice details provided by
5. The parties
shall be released from their obligations under this Agreement due to the
occurrence of major forces.
*- Since the
company cannot control the storage conditions of flowers after the delivery, a
complaint about the quality can be accepted only within a day from the time of
execution of the order.
**- for example, a
note is not exchangeable or re-deliverable, even if the courier for some reason
did not deliver it.
Published by the Company
on Harju maakond, Tallinn, Kesklinna linnaosa, Tuukri tn 19-315, 10120